Shipping policy

Last Updated: July 17, 2026
This Shipping Policy complies with the French Code de la consommation and domestic logistics standards, governing order processing, dispatch, delivery timelines, shipping fees and customs rules for orders on www.Xyrelis.shop. This policy applies to Metropolitan France, Corsica, French Overseas Departments (DOM), EU countries and international non-EU destinations.

1. Order Processing & Dispatch
All processing takes place on French working days (Monday to Friday), excluding weekends and French public holidays. Daily order cut-off time: 12:00 midday (CET/CEST French local time).
- Orders validated before 12:00 noon: Prioritised for same-day or next working day dispatch
- Orders placed after midday, on weekends or public holidays: Processed from the next working day
Processing time (1–3 working days) is separate from courier transit time. Dispatch service will be suspended on all French public holidays.

2. Estimated Delivery Transit Times (Working Days Only, Exclude Holidays & Weekends)
- Metropolitan France Standard (Colissimo): 2–4 working days after dispatch
- Metropolitan France Express (Chronopost D+1): 1–2 working days after dispatch
- Corsica & French border islands: +1 extra working day compared to mainland standard timeline
- French Overseas Departments (Guadeloupe, Martinique, La Réunion, Mayotte, Guyane): 5–8 working days after dispatch
- EU cross-border delivery: 3–6 working days after dispatch
- Non-EU international delivery: 6–12 working days after dispatch
All delivery durations are estimates only. Delays may result from courier strikes, extreme weather, customs inspection, remote island/mountain zones or peak seasonal order surges outside our reasonable control.

3. Shipping Costs
Final delivery fees are clearly displayed at checkout before payment confirmation. Charges vary by destination zone, total order weight and selected delivery service (standard / express). Promotional free delivery offers are only valid when explicitly marked at checkout and subject to stated minimum order value thresholds in EUR TTC.

4. Parcel Tracking
Once dispatched from our warehouse, we send an email with your tracking number and official courier portal link (Colissimo / Chronopost / DPD France). Please allow up to 24 working hours for courier backend systems to update tracking data. If you cannot find the tracking email, check your spam folder first before contacting support.

5. Delivery Address & Failed Delivery Rules
You are fully responsible for submitting a complete, valid delivery address and accurate French postal code (code postal) at checkout. We take no liability for delayed, lost or returned parcels caused by incomplete, misspelled or undeliverable addresses provided by you.
If no recipient is present at delivery, the courier may leave goods with neighbours, drop at a local relay pick-up point or return the parcel to our warehouse automatically. Additional re-delivery courier fees will apply if you request reshipment of returned parcels due to address errors or missed deliveries on your side. We do not guarantee delivery to PO box addresses in France.

6. Customs, TVA and Import Charges (Non-EU International Orders)
For shipments outside the European Union:
All imported parcels are subject to mandatory import TVA VAT (no small-parcel exemption below €22 under EU 2021 reform). If the declared parcel value exceeds €150 EUR, standard customs duties and carrier administrative fees will also apply. All import taxes, duties and handling costs are the sole responsibility of the recipient and not included in your checkout payment. Customs inspection will extend delivery timeframes, and we have no authority to accelerate foreign clearance procedures.

7. Lost, Stolen or Damaged Parcels
Inspect parcels immediately upon receipt. If items arrive damaged, take full photos of packaging and defective goods then contact support quickly.
If tracking marks the parcel “delivered” but you have not received it: Check household members, building caretakers, neighbours and local relay pick-up points first, then contact us to open a courier loss investigation. Courier loss enquiries may take multiple working days to resolve.

8. French Public Holidays
Warehouse picking, packing and courier collection services are fully suspended on all official French public holidays. All pending orders received over holiday periods will resume processing on the first working day after the holiday.

9. Contact Information
Brand Name: Xyrelis
Website: www.Xyrelis.shop
Email: hello@Xyrelis.shop
Business Address: 

44 Avenue du Prado, Marseille Provence-Alpes-Côte d'Azur 57459，France

Phone：+33 772067263

Support Hours (CET / CEST French Local Time):
Monday – Saturday: 09:00 – 18:00
Sunday & French Public Holidays: Closed
We aim to respond to all shipping, tracking and delivery enquiries within 24–48 working days.